Frequently Questions

– What payment methods are accepted?

  • Payments via VISA, MASTERCARD, and AMERICAN EXPRESS debit and credit cards, direct bank transfers, monthly payments via KLARNA, and balances on the TROPIPAY platform.

How does the warranty apply?

  • You will receive a WARRANTY CERTIFICATE in the store with the terms and conditions you must comply with when purchasing your product. If your product experiences any problems or manufacturing defects during the warranty period, you should contact KUBAZUKI using the contact information provided on the website.

How can I buy?

  • All purchases are made online at our website lachoppy.com. Select the products, add them to your cart, and proceed to checkout. We do not accept phone orders.

Can I pay in cash when I receive the products?

  • We do not accept cash payments. The entire transaction is completed online at the time of purchase.

Does the beneficiary of the purchase have to pay anything?

  • No, the beneficiary does not have to make any payment.

How does the beneficiary know when their order will be ready?

  • We send a WhatsApp message to your recipient once you place the order to verify their information. From that moment on, you can expect the order to be ready within the estimated timeframe based on the product you purchased. You can find this information during the checkout process and then in your order confirmation email.

I'm making a purchase and my card was declined. What should I do?

  • If your card was declined, without specifying the reason, you should consult with your bank. If they confirm that you have no problems, and you still cannot purchase on our site, we suggest using another card.

I placed an order and didn't receive the Confirmation email.

  • This can happen for several reasons, the most common being typos when entering your email address before paying. If you placed an order and think you didn't receive the confirmation email, we suggest checking your SPAM folder in your email client. If you still can't find your email address, please contact KUBAZUKI through the contact information provided on the website.
  • Send us your first and last name, email address, amount, and the last four digits of the card you used. Please make sure your order is charged on your card. Otherwise, we suggest repeating the purchase.